Digital Transformation for SME’s — How To Stay Ahead Of The Digital & Technology Curve

Digital Transformation for SME’s: How To Stay Ahead Of The Curve

  • Transforming services with technology and innovation
  • Adopting R & D
  • Efficiency
  • Profitability
  • Improving or replacing manual processes with digital workflows & processes, technology or automation

How has the COVID-19 pandemic changed digital transformation?

  • Furthering the reach of customer support via tools including chatbots
  • Automation tools for resilience reasons
  • Radical housecleaning of redundant or conflicting systems
Whatever it is, the way you tell your story online can make all the difference.
Whatever it is, the way you tell your story online can make all the difference.

For anyone looking to start or grow their business online, what kinds of online tools should they consider, to help support their business growth?

  • Automation — for automating repetitive tasks and processes
  • Sales, project management, and productivity — To support business and client management
  • Lead Generation and Prospecting — To support and build business sales systems
  • Technical support — To support
  • Customer experience — To streamline your customer support business support
  • Operational systems
  • Culture, Teams and Leadership
  • Workforce Technology, R & D and Innovation enablement
  • Digital technology integration

How can founders use digital skills/technology tools to help them source new clients?

  • Reviewing repetitive processes
  • Leading digital change requires managers to have a vision of how to transform their company for a digital world. So, where can you look? What digital activities represent good opportunities for your business?
  • Transforming Operational Processes
  • Process Digitisation
  • Transforming Customer Experience
  • Customer Understanding — promote their brands more effectively through digital media
  • Reviewing the data and business analytics, metics
  • Understanding your Product Suite/Top-Line Growth and the customer's digital journey through every step of the sales funnel
  • Customer Touch Points
  • Review the website, — live chat, knowledge bases etc
  • Hubs, customer onboarding,
  • Team, worker and outsourcing technology enablement
  • Performance and insights
  • Streamlining workflows and processes
  • Transforming Business Models
  • New Digital Business, service and product opportunities
  • Digitally Modified Businesses
Whatever it is, the way you tell your story online can make all the difference.

Areas of special interest for me are as follow:

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Award-Winning Business Consultant | Digital | Marketing Specialist | Project Manager |Innovation| Tech|Funnel Architect /Robotics /Lead Gen Curator & Aggregator

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Katrina Young

Katrina Young

Award-Winning Business Consultant | Digital | Marketing Specialist | Project Manager |Innovation| Tech|Funnel Architect /Robotics /Lead Gen Curator & Aggregator

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